Standard Swedish standard · SS-ISO 10008:2022

Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce transactions (ISO 10008:2022, IDT)

Status: Valid

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Standard Swedish standard · SS-ISO 10008:2022

Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce transactions (ISO 10008:2022, IDT)
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Scope
This document gives guidance on planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.


It is applicable to any organization engaged in, or planning to be engaged in, a B2C ECT, regardless of size, type and activity. The focus of this document is on organizations that directly offer and provide products and services to consumers.


This document aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers’ confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.


The guidance given in this document can complement an organization’s quality management system.

Subjects

Quality management and quality assurance (03.120.10) Quality management systems (04.080)


Buy this standard

Standard Swedish standard · SS-ISO 10008:2022

Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce transactions (ISO 10008:2022, IDT)
Subscribe on standards - Read more Dölj
Price: 1 320 SEK
standard ikon pdf

PDF

Price: 1 320 SEK
standard ikon

Paper

Price: 2 112 SEK
standard ikon pdf + standard ikon

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Product information

Language: English

Written by: Svenska institutet för standarder

International title:

Article no: STD-80038551

Edition: 1

Approved: 10/13/2022

No of pages: 44